From the moment you step into the airport to check your bags in for the flight to Bangladesh it is absolutely clear that the Kuwait Airways employees feel like they are dealing with a sub-human species. Usually there are only two employees behind the check-in counters and more often than not they are joking with each other, on the phone, or walking away from the counter to do who knows what ... and that leaves all the passengers standing there waiting.
Checking in for a flight takes an hour if you're lucky. I have waited in line for almost 3 hours before being able to check my bags in. Any particular reason why? Nope. They just couldn't care less - I mean, we're Bangladeshi after all - the street cleaners of Kuwait. The ones who are not even worth paying the less than $100/month that they were promised ...
There are several horror stories I could tell you about the experiences I have had with Kuwait
Airways - starting from ticketing, to checking-in at the airport, to the flight itself ... like when the flight attendant spilled a whole tray of water on a passenger and didn't even apologize. Why should she? He's Bangladeshi. He must be a street cleaner. He's not really a human worth an apology.
However, the latest story has me completely riled up.
My parents were due to leave Dhaka on Saturday morning ... of course that didn't happen. For what reason - who knows. Nobody gives any information. Now, this particular flight was heading to New York via Kuwait -- so Dhaka, Kuwait, New York -- the one good thing about this flight is that at least you knew you were getting a slightly better plane than the ones just doing the Kuwait-Dhaka-Kuwait roundtrip journey (yes, they give us the shittiest planes in which the seat belts hardly fasten, the TVs don't work, and the seats are being held together with scotch tape). Anyway. This flight didn't take off. It was going to be delayed (they never said cancelled) for who knows how long ... so what do they do?
They put the passengers bound for New York in the 4-star Regency hotel ... and they put the passengers bound for Kuwait (including my parents) in a barely 1-star 'hotel' ...
It makes me way too upset to think about how terribly my parents as well as all the other people on that flight were treated. Such discrimination is horrific. Did these laborers who work practically all day for next to nothing - who haven't gone home in years!! - not pay for their ticket? Did they not deserve the same treatment? (I'm not even mentioning the 3 Kuwaiti 'business' men who were taken to the 5-star Radisson hotel - because surely they can't stay with the Bangladeshis.) I'm not making a distinction between the Bangladeshis who are doctors, lawyers, teachers, architects, etc. etc and the street cleaners, gardeners, taxi drivers etc. etc. and apparently, neither does Kuwait Airways. They see our passport - see Bangladesh - and automatically - Yup. They're not worth treating like humans. Push forward the shitty airplanes. We'll just dump them in there at our convenience.
Kuwait Airways has a sweet deal with all the government employers who give free tickets to their employees. Ya, a free ticket home - but totally at the expense of your dignity.
Shame on you Kuwait Airways. The attitude that is displayed by your employees is disgusting.